Careers at Modern Heating & Air Conditioning

Named One of the Top Companies to Work For in Connecticut!

Whether you’re looking to start your career in the lucrative and extremely rewarding field of heating and air conditioning services, or you’re looking to take the next step in your career with a team that truly cares for its employees, Modern Heating & Air Conditioning is looking for you! Our Southern Connecticut HVAC services company is seeking qualified candidates to make our team even better and help our business grow.

What Makes Us a Great Place to Work?

Modern Heating & Air Conditioning believes that the key to a successful business is people who are happy with where they work. When employees are happy with what they do, they pass that happiness on to customers, and customers in turn receive the best possible experience.

Our Culture
We encourage our team members to set personal and professional goals and then enable them to reach those goals with effective training and communication. Attitude is everything, and we are looking for individuals who approach each day with a positive attitude and willingness to work as a team to better serve our community. We do everything we can to promote and encourage this idea at all levels throughout our business.

Employee Benefits
We believe in taking care of our employees and their families. We offer a comprehensive benefits package that includes medical and dental coverage, and a 401(k) match program. We also offer paid vacation, advancement and promotion opportunities, annual company functions for team members and their families, and much more!

Our Vision

We want to be the best when it comes to HVAC services throughout Southern Connecticut, both as a company for our customers and as a place to work. Our team sounds like your ideal place to work, we encourage you to check out our available positions listed below and submit your résumé to apply.

Available Positions

Accounting Clerk (Level 1)

Accounting clerks are responsible for posting simple payables and receivables invoices, verifying monies received for services, data entry, document management, and much more. This is a full-time position.

Job Duties

Process basic receivables and payables invoices
Verify payments for services rendered and apply them appropriately
Pull data to perform account verifications
Extend exceptional service both internally and externally to customers and vendors

Requirements

Must have a high school diploma, or equivalent
Must have excellent verbal and written communication skills
Must be a team player, dependable, and operate with integrity
Must be able to multi-task and process large amounts of data
Must be able to sit for up to 8 hours and lift up to 50 pounds
Must be available to work weekends if needed
Proficiency with Microsoft Word and Excel preferred
Experience in a data entry environment preferred

Customer Service Representative (CSR)

Customer service representatives are the primary point of contact between our business and our customers. Our CSRs answer the phones and emails, respond to requests for information, and answer questions from customers. Excellent communication skills are a must, as well as a friendly and helpful demeanor—this is very much a customer-facing position.

Job Duties

Provide customer service both internally and externally
Answer calls related to service inquiries, billing, and more
Schedule estimates and service appointments
Make outbound calls to confirm, survey, or book appointments

Requirements

Must have a high school diploma, or equivalent
Must have at least 2 years of experience in a customer service environment
Must have excellent verbal and written communication skills
Must be a team player, dependable, and operate with integrity
Must be able to sit for long periods of time
Must be able to solve problems quickly, effectively, and creatively
Must be able to multi-task
Knowledge of Microsoft Office applications (Outlook, Excel, Word) preferred

Dispatcher/Scheduler

Dispatchers are responsible for coordinating our service technicians out in the field. Ideal candidates can process service requests, direct team members out in the field to their next assignments, and be able to modify or make changes as necessary.

Job Duties

Communicate with all departments via email, phone, and text message
Close out service calls for technicians and sales team members
Maintain a tightly-followed, accurate call schedule and update customers on accurate ETA times for their service visit
Make outbound calls to confirm, schedule, or survey for upcoming or completed appointments

Requirements

Must have a high school diploma, or equivalent
Must have at least 2 years of experience in a customer service environment
Must have excellent verbal and written communication skills
Must be a team player, dependable, and operate with integrity
Must be able to sit for long periods of time
Must be able to multi-task
Must be able to work nights and weekends as necessary

HVAC Service Technician

Our HVAC service technicians are responsible for providing our customers with reliable and high-quality repair services for their homes and businesses. We’re looking for motivated, honest, and reliable self-starters who thrive in an environment that requires self-management.

Requirements

Minimum of three years of experience in HVAC repairs and services
Must be able to demonstrate comprehensive knowledge and ability to troubleshoot problems involving refrigerant-based systems
Must have a valid driver’s license and a clean driving record
EPA certification a plus
Must have exceptional customer service skills
Must be able to work nights and weekends on an on-call schedule
Must be able to lift up to 100 pounds

HVAC Lead Installation Technician

A lead installation technician oversees the installation of brand new HVAC systems in customers’ homes and businesses. They are responsible for overseeing installation projects and leading the team of installation technicians throughout the process. They are also the primary point of contact for the customer while the project is being completed.

Duties

Develop installation plans and oversee their execution
Provide support and guidance for installation team
Communicate and answer questions for customers
Oversee team safety and security throughout projects
Complete paperwork and provide instructions on new system for customers

Requirements

Minimum of five years of HVAC repair and installation experience
Must be able to work in extreme temperatures for extended periods of time
Must be able to work overtime, nights, holidays, and on-call shifts
Must be able to lift up to 100 pounds
Must be able to work effectively in a team environment
Must have a valid driver’s license and clean driving record
EPA certification a plus but not required

Maintenance Technician

Maintenance technicians perform tune-ups and minor HVAC repairs for customers in order to ensure their systems are in good working condition. Ideal candidates must be capable of working independently with a high degree of honesty and integrity to promote an exceptional brand image. No prior HVAC experience is necessary for this position. This is a full-time position and reports directly to the field maintenance supervisor.

Job Duties

Perform minor repairs and tune-up services on HVAC equipment
Complete paperwork and assigned tasks quickly and effectively
Train, develop, and further knowledge using company-provided resources

Requirements

Must have a high school diploma, or equivalent
Must be dependable, punctual, and efficient
Must have a valid driver’s license and clean driving record
Must be able to work in extreme temperatures for extended periods of time
Must be able to work in confined spaces or on rooftops
Must be able to lift up to 100 pounds

Modern Heating & Air Conditioning is a drug-free workplace, and all applicants are subject to a new hire drug screening and criminal background check before employment is offered.

We are an equal opportunity employer. We will not discriminate against any applicants or employees on any legally-recognized basis, including: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In Connecticut, the following also are a protected class: race, color, religion, sex, age, disability, AIDS/HIV status, national origin, status as a cardholder for medicinal marijuana, and genetic test results.